Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 23 property locations in the UK and Ireland and more to come...

Jurys Inn Glasgow
now has an excellent opportunity available for an Reception Assistant to join our Front of House team.

Purpose:
To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner. Ensure a professional, friendly and courteous service to all guests.

Key Responsibilities:
To be familiar with the day’s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the front office desk during your shift.

The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail-orientated
Must have the ability to multi-task in fast-paced environment
Must be flexible with regards to hours
Must have a good command of the English Language
Must have excellent self-presentation
Should have previous experience in similar role
Should have experience using Fidelio or similar reservations system


Jurys Inns Group are equal opportunities employers
We do not require the use of agencies at this time

Contact details

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