Aspirare Recruitment are currently recruiting 2nd line desktop support people for our client based in East Kilbride.

Experience in the telephone/helpdesk based support of MS Outlook, MS Office as well as other internal systems, fixing unresolved problems passed over from 1st line. The main function of this role is to resolve as many 2nd level queries as possible to help free up time for the onsite engineers. You will be required talk users through the fix as well as connecting remotely to fix and also remote updates of malware/spyware patches.

This role would suit experienced 2nd level helpdesk support people with at least 2 year+ experience.

Although you will be required to have the technical expertise, you will also need to have strong documentation and reporting skills as well as the ability to follow tightly monitored procedures.

This is an ideal opportunity to join a global leader in the manufacturing of new technologies. Along with the salary you will also receive private medical care and a contributory based pension scheme.

Shift work will also be required due to the nature of the business support users globally

There will also be an opportunity to develop within this role as they bring on other project such as rollouts and server support.

Contact details

• Email: sb@aspirare.co.uk
• Phone: 01698 324 664