Summary:
A loyal, supportive, professional used to prioritising a demanding load under pressure. A self motivated individual who strives to achieve and maintain a high standard of performance. Excellent telephone manner and the ability to communicate well at all levels.Experienced in customer service environments, able to deal with difficult situations in a calm professional manner. Capable of working independently and as part of a team. First class communication skills both written and verbal. Computer literate with sound keyboard skills and familiarity with modern office technology.

Key Skills:
Excellent client focused abilities with reference to customer care demonstrating ability regardless of role. Excellent telephone manner when communicating with clients in order to achieve customer satisfaction. Confident with a high standard of personal presentation. Great organisational skills

Location: Southside of Glasgow

Available for immediate start

2006-2009 RANGERS FOOTBALL CLUB
Away Office Administration & Supporters Clubs Administrator

All aspects of customer service

Dealing with customers on a daily basis over the telephone and face to face.

Processing high volume of orders

Dealing with complaints and queries via email/telephone/face to face

Communicating with other football clubs and dealing with invoices and ensuring the other clubs orders are complete and sent off on time.

Working towards tight deadlines day to day

Updating the customer database and working on spreadsheets keeping track of payments and chasing outstanding payments.

Responsible for looking after large amounts of clients and dealing with large amounts of cash. Processing directors ticket orders and invoicing clients for payment

Occasional training of temporary staff on the computer system and computer software helping them understand company policies and delegating tasks and workloads to them.

2005-2006 TSC GLASGOW (O2 MOBILE)
Customer Service Advisor

Dealing with all customer related queries

Exercising customer satisfaction

Answering customer queries regarding there mobile accounts and assisting customers in ordering accessories, replacement handsets as deemed necessary

Processing credit cards for payment and dealing with complaints.


2002-2004 THE WALLACE BAR / GARDINERS’ ARMS PUB
Barperson

Responsible for opening and closing the premises

Dealing with all financial procedures

Stocktaking and ensuring appropriate levels of stock available

Excellent customer relations

CROOKSTON CASTLE HIGH SCHOOL (1996 – 2000)
Standard Grades
English
Maths
Drama
Physical Education
Modern Studies
German
Biology
Craft & Design

Date of Birth: 08/11/1984
References: As Requested

Contact details

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