Do you want to make the lives of children and young people better?

ChildLine in Scotland is the free helpline for children and young people in danger or distress. It provides a telephone and online counselling service for any child with any problem.

Switchboard is the first contact that a child or young person has with ChildLine - all calls come through the switchboard before being put through to a counsellor. It is crucial that this contact is responded to appropriately through the switchboard operator being warm, reassuring and encouraging.

You will work within the system to ensure as many calls as possible are answered and given a service. You will be based in the counselling room, working alongside volunteer counsellors and counselling supervisors.

Calls and online contacts must remain confidential to ChildLine, so we hold a brief before and debrief after counselling shifts to help volunteers deal with any difficult feelings or issues.

No previous experience of switchboarding or working with children is needed, as full training and support is provided.

For more information contact ChildLine's Glasgow base on 0844 892 0210 or by email at volunteering@childline.org.uk, or visit www.nspcc.org.uk. If you email please give us your full name, postal address and a contact telephone number. Please mention where you saw this advert.
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(The ChildLine Service in Scotland is delivered by CHILDREN 1ST on behalf of the NSPCC. CHILDREN 1ST is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered office: 83 Whitehouse Loan, Edinburgh, EH9 1AT. Registered Scottish Charity Number SC016092 NSPCC registered charity NO.216401 Scottish registered charity NO.SCO37717.)

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• Phone: Reception on 0844 892 0210

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